fv66's Privacy Policy
Learn in detail about fv66's full privacy policy — how your personal information is collected, stored, and kept secure.
fv66 operates a safe and reliable online gaming platform for users in Bangladesh. We handle the personal information you provide while using our services with the utmost care. This privacy policy explains what types of information we collect, how it is used, how long it is stored, and what rights you have.
This policy applies to the fv66.mom website and all its related services. Continuing to use our platform means you have accepted the terms of this privacy policy. We may update this policy from time to time — any changes will be published on this page.
What Information We Collect
fv66 collects certain information to operate its services properly, ensure user safety, and provide the best experience. The information collected is divided into two main categories — directly provided information and automatically collected information.
1.1 Directly Provided Information
When you create an account on fv66 or contact us, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Payment details — such as bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Residential address
- Information provided when contacting customer support
1.2 Automatically Collected Information
Some information is collected automatically while you use our platform, and is used to improve the quality of our services:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and page visit data
- Data collected from cookies and similar tracking technologies
- Transaction history and gaming activity logs
How Information Is Used
fv66 uses collected information only for lawful and specific purposes. Information is not sold to third parties without the user's consent.
2.1 Primary Purposes of Use
- Completing account registration and identity verification
- Processing deposits, withdrawals, and other financial transactions
- Providing and verifying bonuses and promotional offers
- Managing gaming activity and confirming results
- Providing customer support services
- Platform security and fraud prevention
2.2 Additional Purposes of Use
- Analytical use to improve service quality and develop new features
- Applying and monitoring responsible gaming policies
- Meeting legal obligations and following regulatory guidance
- Providing a personalised experience based on user preferences
- Sending important notifications by email or message where applicable
Data Security Measures
fv66 adopts industry-standard technical and organisational measures to keep user data secure. We believe protecting your privacy is a fundamental responsibility.
3.1 Technical Security
- SSL (Secure Socket Layer) encryption — used for all data transfers
- Advanced encryption methods applied to data storage
- Firewall and intrusion detection systems
- Access control and monitoring for sensitive data
- Regular security audits and vulnerability assessments
3.2 Organisational Security
- Regular data security training for staff
- Following a "need-to-know" access policy
- Signing confidentiality agreements with third-party service providers
- A rapid response plan in the event of a data breach
While we are committed to ensuring the highest level of protection, it is not possible to guarantee complete security when transmitting information over the internet. It is your responsibility to keep your account password secure.
Sharing Information with Third Parties
fv66 does not sell or lease your personal information. However, in certain situations it may be necessary to share information with trusted partners.
4.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and related banking services to process deposits and withdrawals. These organisations are governed by their own privacy policies.
4.2 Technology Service Providers
Limited technical information may be shared with game software providers and technology infrastructure providers to maintain platform functionality. These partners are contractually bound by data protection obligations.
4.3 Legal Requirements
Information may be shared as part of legal obligations in the following situations:
- To comply with court orders or government directives
- To comply with Anti-Money Laundering (AML) regulations
- To assist in investigating fraud or illegal activity
- To protect the rights of fv66 or its users
Cookies and Tracking Technologies
The fv66 website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
5.1 Types of Cookies
- Essential Cookies: Essential for login sessions and security — these cannot be disabled
- Functional Cookies: Used to remember your preferences and settings
- Analytics Cookies: Used to analyse user behaviour in order to improve the service
5.2 Managing Cookies
You can manage cookies by changing your browser settings. Please note that disabling essential cookies may cause some key features of fv66 to not work properly.
Data Retention Period
fv66 stores your information only for as long as necessary. The retention period depends on the type of information and its purpose.
6.1 Account Information
All account information is stored while your account is active. Even after an account is closed, certain information required to meet legal obligations may be retained for a set period.
6.2 Financial Transaction Information
Records relating to financial transactions are retained long-term in line with commercial and legal requirements. Under Anti-Money Laundering regulations, these records must be kept for a set period.
6.3 Communication Records
Records of communications with customer support are retained for the purpose of improving service quality and resolving disputes.
Your Data Rights
fv66 recognises several important rights that users have regarding their personal information and commits to respecting them.
7.1 Right to Access and Correction
You can access your stored information and make corrections at any time through your account profile. If any information is incorrect or incomplete, you can request a correction through our support team.
7.2 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before a set period has passed.
7.3 Right to Opt Out of Marketing Communications
You may opt out of receiving promotional emails or messages at any time. To do so, contact our support team or use the unsubscribe link provided in each message. Important transaction-related notifications are exempt from this opt-out.
7.4 Right to Data Portability
You may request a copy of the personal information stored in your account. Upon receiving such a request, we will endeavour to provide it within a reasonable time.
Protection of Minors
fv66 is strictly a service for those aged 21 and above. We do not knowingly collect information from anyone under 21.
Age verification is mandatory during account registration. If it comes to our attention for any reason that someone under 21 is operating an account, that account will be suspended immediately and the relevant information will be deleted. If you believe a minor is using our platform, please notify our support team.
Policy Changes and Updates
fv66 reserves the right to amend and update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will change
- For important changes, a notification will be sent to your registered email address
- A notification may be displayed after you log in to the platform
Continuing to use fv66 after any changes means you have accepted the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, the fv66 support team is always ready to assist you.
For privacy-related requests, mentioning "Privacy Policy Request" in the subject line will help us respond more quickly.
To learn more, visit our About Us, Terms & Conditions, and Responsible Gaming pages.